New patients
What your first visit involves
Knowing what is coming makes a first appointment easier. Here is exactly how it works.
Your first appointment
Four things that happen
Meeting the team
You will meet our staff and go over some basic health information. Nothing about this stage is a test — it is simply getting the practical details in place.
A comprehensive diagnostic evaluation
A thorough assessment with attention to physical, genetic, developmental, emotional, cognitive and social factors. We use the diagnostic tools available to us to build a complete and accurate picture rather than a partial one.
Reviewing your results
Once the assessment is complete, we review, explain and discuss the results with you. Please ask questions and raise anything that concerns you — we would rather you left with clarity than politeness.
Agreeing a plan
With your results understood, we work together on any treatment plan that is needed. It is a joint decision, and it can be revisited as things change.
How we work
Transparency and communication
We recognise that every patient arrives with their own set of circumstances, so we use the diagnostic tools available to us to build a complete and accurate assessment rather than a quick one. Whatever we find, we explain — and we would always rather answer a question twice than leave you uncertain.
Common questions
Before you book
How old do I need to be?
We provide care for people aged 16 and up.
Do I need a referral?
Contact the office and we will talk through what applies to your situation, including whether your insurance requires a referral.
What about my insurance coverage?
If you have specific questions about your coverage, please contact the office and we will provide the information that applies to you.
Can my first appointment be by telehealth?
Yes. New patient appointments are available by secure telehealth as well as in person, whichever you prefer.
How soon can I be seen?
Same-day and late-evening appointments are available, and we are currently accepting new patients.