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Telehealth or in person: how to choose

Both formats cover the same ground. The right choice is usually about your life rather than your diagnosis.

Telehealth or in person: how to choose

4 min read

Telehealth and in-person appointments are offered for every condition we treat, and they cover the same clinical ground: assessment, review, medication management and follow-up. Neither is the lesser option.

Telehealth tends to suit you if

  • Taking time away from work or arranging childcare is the main obstacle to being seen
  • Travel is difficult, expensive or unreliable
  • You find it easier to talk honestly from your own space
  • You are managing a stable condition and need regular, straightforward reviews

In person tends to suit you if

  • You do not have somewhere private where you can speak freely
  • Your internet connection is unreliable enough to interrupt a conversation
  • You simply find face-to-face easier, which is a good enough reason on its own

You are not locked in

Many people mix the two depending on what is happening that week — an in-person first appointment, then video for follow-ups, or the reverse. Tell the office what you would prefer when you book.

Your clinician will say if any part of your care is better handled in the office. That is a clinical judgement, and it will be explained rather than imposed.

What telehealth needs from you

  • A phone, tablet or computer with a camera and microphone
  • A reliable connection
  • Somewhere private for the length of the appointment
  • To be physically located in the state at the time of the appointment, which is a legal requirement rather than a preference